Terms of Service
Terms of Service
Last updated: 17 October 2026
Welcome to Lakeside Create & Co! These Terms of Service explain the terms that apply when you browse our website, purchase our products or request a personalised creation from us.
Lakeside Create & Co is a small creative business based on the beautiful NSW South Coast in Australia. We create personalised gifts, handmade items, cake toppers, keepsakes, decorations and other custom products designed to make life’s special moments even more meaningful.
By placing an order through our website, you agree to these terms. Please read them carefully before making a purchase.
1. Our Products
Lakeside Create & Co offers handmade, personalised and custom-designed products. Each item is created with care, and we aim to provide products that match their descriptions and agreed personalisation details.
Because many of our items are handmade or made to order, slight variations in colour, finish, material, engraving, size or appearance may occur.
Product photographs are provided as a guide. Colours may appear differently depending on your screen, lighting, materials and printing processes.
We will make reasonable efforts to ensure your product matches the listing or approved design. These natural variations do not affect your rights under Australian Consumer Law.
2. Personalised and Custom Orders
Please carefully check all personalisation details before submitting your order, including names, spelling, dates, colours, wording, sizes and any other requested details.
We create personalised products using the information supplied by you. Lakeside Create & Co cannot be responsible for errors in customer-provided information where the item has been made correctly according to the details supplied.
Where a design proof or mock-up is provided, please review it carefully and advise us of any corrections before approving it.
Once a custom order has entered production, changes may not be possible. Any requested changes may incur additional costs and may affect the estimated completion date.
We reserve the right to decline a custom request that we cannot reasonably produce or that is unlawful or inappropriate.
3. Pricing and Payment
All prices will be displayed on the relevant product listing or quoted to you before an order is confirmed.
Please check the product price, personalisation options and any applicable postage or delivery charges before completing your purchase.
Payment must be completed using the payment methods offered at checkout, unless another arrangement has been agreed to in writing.
Custom work will not commence until the required payment has been received, unless otherwise agreed.
Where an item requires a custom quote, the quoted price and agreed inclusions will form part of your order.
If an obvious pricing or listing error occurs, we will contact you to discuss an appropriate resolution before proceeding with the affected order.
4. Order Processing and Production
Many of our products are made to order. Processing and production times may vary depending on the product, order volume, material availability and complexity of the design.
Any timeframe displayed on our website or communicated to you is an estimate unless a specific date has been expressly agreed.
We will make reasonable efforts to meet the estimated timeframe and will contact you if a significant delay arises.
Please allow sufficient time for production and delivery when ordering for birthdays, weddings, celebrations, Christmas or other important events. We cannot guarantee delivery by a specific event date unless this has been confirmed with you.
5. Shipping and Delivery
Orders are shipped to the delivery address supplied at checkout.
Customers are responsible for ensuring their delivery details are accurate and complete. Additional charges may apply if an order must be redirected or reshipped because incorrect details were provided, where permitted by law.
Delivery timeframes are estimates and may be affected by postal services, courier delays, public holidays, weather, peak-season demand or circumstances outside our reasonable control.
Once your order has been dispatched, tracking details will be provided where available.
If your order arrives damaged, appears to be missing or has not arrived within the expected timeframe, please contact us so we can investigate and work towards an appropriate resolution.
Nothing in these terms excludes our obligations under Australian Consumer Law regarding products that are damaged, faulty, not received or otherwise fail to meet a consumer guarantee.
6. Cancellations and Changes
If you need to cancel or change an order, please contact us as soon as possible.
We will try to accommodate requests where production has not started. However, once a personalised or custom-made item has entered production, cancellation or changes may no longer be practical.
Where work has already been completed or materials have been prepared specifically for your order, any cancellation or refund will be assessed in accordance with the circumstances and applicable law.
This policy does not limit your rights if an item or service fails to meet the guarantees required under Australian Consumer Law.
7. Returns, Refunds and Australian Consumer Law
We want you to be happy with your purchase. If there is a problem with your order, please contact us at lakeside.create@gmail.com and explain the issue. Photographs may help us assess the problem.
We do not offer change-of-mind returns as a standard policy. This includes situations where you choose the wrong colour, size or design, change your mind, or no longer need the item.
For personalised products, please take particular care when checking all supplied details before ordering.
However, our change-of-mind policy does not apply where you are entitled to a remedy under Australian Consumer Law.
Our products come with guarantees that cannot be excluded under the Australian Consumer Law.
You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage.
You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
We will assess reported issues in accordance with the applicable consumer guarantees and provide the remedy required by law.
8. Product Care and Safe Use
Customers are responsible for using and caring for products appropriately and in accordance with any care instructions supplied.
Some products may contain small parts, sharp edges, delicate materials or components that require careful handling. Please consider the intended use of the product and follow any safety or care instructions provided.
Decorative products, cake toppers, ornaments and keepsakes should not be assumed to be toys, food-safe items or suitable for unsupervised use by children unless the product listing expressly confirms the relevant suitability.
Please keep items away from young children where they may present choking, injury or other safety risks.
Nothing in this section excludes liability or obligations that cannot lawfully be excluded.
9. Designs, Images and Intellectual Property
Unless otherwise agreed in writing, the original designs, product photographs, artwork, branding, logos, website content and creative materials belonging to Lakeside Create & Co remain our intellectual property.
You may not copy, reproduce, distribute, modify, resell or commercially use our original designs, photographs or branding without our written permission, except where permitted by law.
If you supply photographs, artwork, logos or other materials for a custom order, you confirm that you have permission to use those materials for the requested purpose.
Customising a product does not automatically transfer ownership of the underlying design or any intellectual property rights.
10. Customer Information and Privacy
We collect information such as your name, contact details, delivery address, order details and personalisation instructions when required to process your purchase.
This information may be used to manage your order, communicate with you, arrange delivery, respond to enquiries and meet applicable legal or accounting obligations.
Payments may be processed through third-party payment providers. Their own terms and privacy practices may also apply.
We do not intend to use customer information for unrelated purposes without an appropriate basis to do so.
For more details about how information is handled, please refer to our Privacy Policy.
11. Website Use
You agree to use our website lawfully and not to interfere with its operation, attempt unauthorised access, or use the website to submit fraudulent, unlawful or harmful material.
We make reasonable efforts to keep our website information accurate and up to date. However, product listings, availability, descriptions and website content may occasionally require correction or updating.
We may update, change or remove website content and product listings from time to time.
12. Circumstances Outside Our Control
We are not responsible for delays or disruptions caused by circumstances outside our reasonable control, such as severe weather, transport disruptions, supplier shortages or postal service delays.
Where an event affects an order, we will make reasonable efforts to communicate with you and arrange an appropriate solution.
This clause does not remove any rights or remedies you may have under applicable law.
13. Limitation of Liability
To the extent permitted by law, Lakeside Create & Co is not responsible for loss arising from the misuse of products, failure to follow supplied care instructions, or use outside the product's stated purpose.
Nothing in these terms excludes, restricts or modifies any consumer guarantee, right, remedy or liability that cannot lawfully be excluded, restricted or modified under Australian Consumer Law or other applicable legislation.
14. Changes to These Terms
We may update these Terms of Service from time to time to reflect changes to our business, products or legal obligations.
The latest version will be published on our website with the updated date. The terms applicable to a particular order will be considered alongside the order details and any applicable legal requirements.
15. Governing Law
These terms are governed by the laws applicable in New South Wales, Australia, subject to any mandatory laws that apply to your purchase.
16. Contact Us
If you have a question about these terms, an order, a custom request or a product issue, please contact us.
Lakeside Create & Co
Email: lakeside.create@gmail.com
Location: NSW South Coast, Australia
We appreciate your support of our small creative business and thank you for choosing Lakeside Create & Co for your personalised gifts and special keepsakes.