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Shipment & Returns Policy

Shipping & Returns Policy

Lakeside Create & Co · Last updated: 17 October 2026

Welcome to Lakeside Create & Co! Each order is prepared with care, and many of our products are handmade or personalised especially for you. Please read our shipping and returns policy before placing your order.

1. Order Processing & Production Times

Most of our products are made to order. Processing times can vary depending on the product, the level of personalisation and the number of orders we are currently completing.

  • Production time: Estimated processing times will be provided on the relevant product listing or confirmed with you when you place your order.

  • Custom orders: Orders requiring a custom design or customer approval may take additional time.

  • Busy periods: During Christmas, holidays and other peak periods, processing times may be longer.

Processing time is separate from postage and delivery time. We will do our best to keep you informed if a significant delay occurs.

2. Shipping & Delivery

We are based on the NSW South Coast in Australia and ship orders to the delivery locations offered at checkout.

  • Shipping costs: Delivery charges will be shown at checkout or confirmed before payment.

  • Delivery estimates: Delivery timeframes are estimates only and may vary depending on the postal service, your location, weather, peak periods and other circumstances outside our control.

  • Tracking: Where tracking is available, tracking details will be provided once your order has been dispatched.

  • Address accuracy: Please check your delivery address carefully before completing your order. Additional postage costs may apply if an order needs to be resent because an incorrect address was supplied.

We cannot guarantee delivery by a particular date unless this has been specifically agreed with you. If you need an item for a birthday, event or special occasion, please contact us before ordering so we can discuss the timeframe.

3. Lost, Delayed or Missing Parcels

Once your order has been dispatched, delivery is handled by the relevant postal or courier service. If your parcel appears delayed or tracking has not updated, please contact us so we can help investigate.

If your parcel is confirmed lost, we will work with you and the delivery provider to resolve the issue in accordance with our obligations under Australian Consumer Law.

4. Damaged or Incorrect Orders

We take care when making, checking and packaging your order. If your item arrives damaged, faulty, or different from what you ordered, please contact us at lakeside.create@gmail.com.

Please include:

  • Your order details.

  • A description of the issue.

  • Clear photographs of the item and its packaging, where applicable.

Please contact us as soon as reasonably possible so we can assess the issue and help arrange an appropriate resolution.

Your rights under Australian Consumer Law are not affected by this policy. Depending on the circumstances, you may be entitled to a repair, replacement, refund or another remedy.

5. Returns & Change of Mind

Because many of our products are handmade or personalised to your specifications, we generally do not accept returns or offer refunds for change-of-mind purchases, including when a customer changes their mind about a personalised design after production has begun.

This includes situations where:

  • You change your mind after placing an order.

  • You provide incorrect spelling, names, dates, colours or other personalisation details.

  • You no longer require the item or have ordered the wrong product.

Please review your order and personalisation details carefully before submitting your purchase. If you notice a mistake, contact us as soon as possible. We cannot guarantee changes can be made once production has started.

This policy does not exclude or limit your rights under Australian Consumer Law. We will assess faulty, damaged, incorrectly supplied or otherwise non-compliant products in accordance with those rights.

6. Cancellations & Order Changes

If you need to cancel or change an order, please contact us as soon as possible.

We will try to accommodate reasonable requests, but changes or cancellations may not be possible once materials have been prepared, custom artwork has been created, or production has started.

If a cancellation is accepted, any refund will be assessed based on the circumstances and applicable consumer law. Nothing in this section limits any rights you may have under Australian Consumer Law.

7. Handmade & Personalised Products

Many of our items are individually made or personalised. Small variations in colour, finish, engraving, materials or appearance may occur due to the handmade process, screen settings and material characteristics.

We aim to represent our products as accurately as possible in our photographs and descriptions. If you believe your item differs significantly from its description or agreed specifications, please contact us so we can review the issue.

8. Contact Us

If you have a question about shipping, an existing order, or a return, please contact us:

Lakeside Create & Co

Email: lakeside.create@gmail.com

Location: NSW South Coast, Australia

We appreciate your support of our small business and thank you for choosing Lakeside Create & Co for your personalised gifts and keepsakes.

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