Privacy Policy

Lakeside Create & Co · Last updated: 17 October 2026

1. About this policy

This Privacy Policy explains how Lakeside Create & Co collects, uses, stores and protects your personal information when you visit our website, contact us or place an order.

2. Information we collect

We may collect your name, email address, phone number, delivery and billing address, order details, personalisation requests, and information you provide when contacting us. This may include photographs, artwork or logos supplied for custom orders. Our website may also collect technical information such as your browser, device and website usage data.

3. How we use your information

We use your information to process and fulfil orders, create personalised products, communicate with you, arrange delivery, respond to enquiries, manage payments and improve our website and services. We may also use information where required by law.

4. Customer photos and personalised designs

Photos and other files supplied for an order are used to complete that order. Providing a photo or design does not automatically give us permission to use it for advertising, social media or promotional purposes. We will seek separate permission before using customer-supplied content for marketing.

5. Payments and third-party services

Our website is hosted by Wix. Payments may be processed by Wix or other payment providers available at checkout. These providers handle information according to their own privacy policies and security practices. We do not intend to store full payment card details ourselves.

6. Cookies and website analytics

Our website may use cookies and similar technologies to operate properly, remember preferences, understand website traffic and improve the customer experience. You can manage cookies through your browser and any cookie settings available on our website.

7. When information may be shared

We may share relevant information with service providers who help us operate our business, including website hosting, payment processing, delivery, communications and website analytics providers. We may also disclose information where required or authorised by law. We do not sell personal information to third parties.

8. Overseas storage and processing

Some service providers may store or process information outside Australia. Where this occurs, the handling of your information may be subject to the laws of the country in which it is processed.

9. Keeping information secure

We take reasonable steps to protect personal information from misuse, loss, unauthorised access, modification or disclosure. However, no online system or electronic storage method can be guaranteed to be completely secure.

10. How long we keep information

We retain personal information only for as long as reasonably necessary for the purposes described in this policy, including fulfilling orders, maintaining business records and meeting legal obligations. When information is no longer needed, we take reasonable steps to securely delete or de-identify it.

11. Accessing or correcting your information

You can contact us to request access to personal information we hold about you or ask us to correct information that is inaccurate, incomplete or out of date. We may need to verify your identity before responding.

12. Marketing communications

If we send you marketing communications, you can opt out at any time by following the unsubscribe instructions or contacting us. We may still send messages relating to your orders or other essential service communications.

13. External websites and social media

Our website may link to external websites or social media platforms. We are not responsible for their privacy practices, so we encourage you to review their privacy policies before providing information.

14. Children's information

Our products may be purchased for children, but orders should be placed by a parent, guardian or other authorised adult. Please do not submit children's personal information unless it is necessary for an order and you are authorised to provide it.

15. Changes to this policy

We may update this Privacy Policy from time to time. The latest version will be published on our website with its updated date.

16. Contact us

If you have questions about this policy or how your personal information is handled, contact us:

Lakeside Create & Co

Email: lakeside.create@gmail.com

Location: NSW South Coast, Australia